Support & Resources

We offer worldwide delivery, ensuring that our products can be shipped to destinations across the globe.

All packages are shipped via trusted carriers such as DHL, UPS, or other specialized delivery partners, selected to ensure a secure and reliable service.

A valid delivery address is required, and a signature will be requested upon receipt of the parcel to ensure secure delivery.

Shipping costs are set at €199 for 1D and 3D products, and start from €500 for 3DRS. Delivery times may vary depending on product availability and the delivery destination.

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to follow your parcel every step of the way.

Full payment is required prior to shipment to ensure a smooth and secure transaction.

We accept a range of secure payment methods, including major credit cards such as MasterCard, Visa, American Express, Discover, as well as bank transfers.

- VAT means Value Added Tax, to which most goods in the European Union are subject, unless the customer has a valid Intracommunity VAT number, he will be exempt from VAT. - The VAT invoiced is 19% in the European Union, as the product will be shipped from Germany. The VAT rate indicated on your invoice corresponds to the VAT rate of the items ordered and sent. - For customers residing in Switzerland, we apply a VAT rate of 7.7%. - For deliveries outside the European Union, VAT will not be charged. However, import fees or customs duties may be charged for these deliveries according to the laws of each country.

Smart2Move force plates offer high accuracy, real-time data acquisition, wireless connectivity, and compatibility with various software applications. They are designed for both clinical and sports performance analysis.

Yes, certain models of Smart2Move force plates are designed for outdoor use. Please check the specifications of the specific model you are interested in to ensure it meets your requirements.

Fragile, handle with care, avoid shocks and do not overload. Use in normal weather conditions (0° to 40°) and in dry weather. The quality of the measurement depends on the hardness of the ground (recommended on hard ground). Only the feet of the platforms should be in contact with the ground. No other part of the platforms should be in contact with other elements. This system has been specifically developed to measure golf swings, avoid other activities.

No, you can perform a jump test starting from the force platforms, but landing outside to avoid any overload or shock.

The blue platform is always under the left foot and the red one always under the right foot. The 1D or 3D logo is always on the heel side.

Thanks to a system of Velcro strips positioned on the long edges, it is possible to remove and replace the mats.

If a foot is broken or damaged, contact support@smart2move.com to replace it.

If you have a battery problem, contact support@smart2move.com.

The LEDs indicate the battery charge status, Bluetooth connection status, and device power-on status. For more details, refer to the user guide provided by email when you purchase your platforms or request it from support@smart2move.com.

Connect your iPad via Wi-Fi directly to the Trackman to access this feature.* *Feature only available with an active license.

You can download the S2M Lab software from our official website. Follow the installation instructions provided on the download page to set up the software on your computer.

Yes, a comprehensive user guide for the S2M iPad app is available on our website. It provides detailed information on how to use the app effectively.